Shipping policy

Thank you for shopping with canvasio.shop. Below you will find full details about our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed the next working day.

You will receive a confirmation email once your order has been dispatched.

2. Delivery Time (United Kingdom)

Estimated delivery time: 3–7 business days after dispatch.

Please note that delivery times are estimates and may vary due to courier delays or high demand periods.

3. Shipping Costs

  • 🚚 Free UK Shipping on all orders (if this is your offer)
    OR

  • Shipping costs are calculated at checkout based on your location.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number by email.

You can track your order at:
https://canvasio.shop/pages/track-your-order
(or your tracking page link)

5. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Customs checks (if applicable)

  • Incorrect address information

canvasio.shop is not responsible for delays caused by external shipping carriers.

6. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the order is returned to us, additional shipping fees may apply for re-dispatch.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery confirmation

  • Provide your order number and photos (if damaged)

We will investigate the issue and provide a solution as quickly as possible.

8. Contact Us

If you have any shipping-related questions:

canvasio.shop
📧 support@canvasio.shop
📞 +44 7346 303244